Our address is: 51-59 Overseas drive, Noble Park, Melbourne, Victoria, Australia 3174
Frequently Asked Questions
Got a question about the best way to cook, prepare and store your favourite Quorn® products?
Well, who could be better to ask than the experts themselves?
Our Quorn chefs have answered all of your more frequently asked questions with simple, inspiring, and easy-to-follow tips.
At Quorn, we have a vision to make the world’s diets healthier and more sustainable, so we don’t start where everybody else does when it comes to protein production. Rather than using livestock, we take a natural nutritious fungus from the soil and ferment it to produce a dough called mycoprotein. It’s high in protein, high in fibre, low in saturated fat, and contains no cholesterol. And because producing mycoprotein requires less land and water than producing animal proteins, mycoprotein has a 90% lower carbon footprint, so it’s better for our planet. Mycoprotein is used as an ingredient in all Quorn products, which is why Quorn offers Sustainable Nutrition - enabling you to make loads of great tasting meals, in a way that’s better for our planet.
We have a Palm Oil policy for Quorn branded products.
Quorn Foods are aware that there are a range of important environmental and social concerns regarding the production of palm oil, a natural vegetable oil widely used in the food industry. That’s why we use as little Palm Oil as possible in our products, and where we do use it, we ensure we only use RSPO segregated certified sustainable palm oil.
As part of our ongoing drive to improve all aspects of sustainability in our business, we are members and active supporters of the Roundtable on Sustainable Palm Oil, RSPO, which has developed a globally recognised standard and certification scheme for sustainably produced palm oil.
We believe it is necessary to use one well-established and recognised system to achieve progress at scale and provide full assurance that the standards of production across our supply chain are sustainable. That is why Quorn Foods ensure that all of our suppliers and industry partners adopt the RSPO standard, plus in 2017 Quorn Foods achieved full RSPO Supply Chain Certification.
Quorn Foods use as small amount of palm oil as possible. All of the palm oil that we use is all RSPO certified sustainable under the segregated supply chain model. Our usage of palm oil represented just 0.0006% of palm oil produced globally on an annual basis.
We apply the following policy for palm oil usage in our Quorn branded products:
- We minimise our use of palm oil, and we aim to use the healthiest possible oils in our products, therefore where possible oils such as sunflower or rapeseed are used.
- We only use RSPO segregated certified sustainable palm oil in products where palm oil is necessary for its unique properties.
- For more information on RSPO and their certification schemes, please visit the RSPO website at http://www.rspo.org/.
Quorn products are currently available in the UK, USA, Sweden, Switzerland, Belgium, The Netherlands, Italy, Republic of Ireland, Australia, New Zealand, Norway, South Africa, Denmark, Finland, Philippines, Germany, Thailand and Singapore.
There are currently 16 Quorn products available in Australia.
Due to various outbreaks of Avian Flu across Europe, UK egg-producing poultry have been kept indoors since late last year in order to prevent the spread of Avian Flu through the UK free range flocks. Where this continues for a period of 12 weeks, the status of “free range” eggs moves to “barn”. In some areas this may happen from the 1st march, other areas it may be later. This situation currently affects the following products:
- Picnic Eggs 180g
- Savoury Eggs 240g
- Toad in the Hole 200g
- Chicken & Mushroom Pie 235g
- Steak Pie 235g
- Mini Sausage Rolls 210g
- Sausage Roll 130g
- Steak Slice 167g
Due to the short timescale involved, Quorn is not able to immediately reflect this change of status in the ingredients lists on our products. We have consulted with our local Trading Standards Service who have agreed there is not an immediate requirement to change our packaging unless the extended period of housing of free range birds becomes a more permanent status. This situation is under constant review.
Quorn takes both consumer safety and product labelling very seriously, and we are committed to giving consumers complete clarity around our product ingredients at all times.
Quorn products, including Quorn’s Vegan range, that are available to purchase have not been involved with animal studies. The Quorn Vegan range has now been accredited with the Vegan Trademark by the Vegan Society, and the respective products will have the Vegan Society logo added to the back of pack.
Quorn and Quorn’s Vegan range contain an ingredient called mycoprotein. Mycoprotein was developed in 1968 and in order to satisfy the requirements of US and UK regulators that mycoprotein was safe for human consumption, a series of animal feeding trials were requested to be carried out by regulatory bodies. Since 1995 there have been no further requirements for such trials and Monde Nissin, Quorn’s new owner, is committed to ensuring no additional work will be carried out for the mycoprotein ingredient. Indeed the CEO of Monde Nissin, Henry Soesanto, is himself a Vegan.
Unfortunately, we cannot influence any individual stores to stock our products. Instead, we can only make recommendations to each Head Office that they do so. If you continue having difficulty in obtaining Quorn products we suggest that you contact the manager at your local store and make your request to them directly.
We're proud to say that our product range in the UK uses free range eggs.